Online chat doesn’t swallow up your time. It helps your customers
What If I’m Not Online?
This is another classic objection. Most sites have the option to change some details on your site when you are offline. At JivoChat, for example, you can leave your chat with a form when you are not online. The user views the chat, fills in the form with the question and you respond to it by e-mail. This way, you do not lose the lead even when you are not online.
Stand Out From the Competition
The trust in the brand can increase a lot when using an online chat for several years. The reason is very simple: many of the competitors do not use a chat! So when it comes to pages of similar products, the user feels more comfortable signing up or shopping with a product he can “talk with”.
Traditionally, competition was about strong-arming. Today is about quality
Ad Prices on Social Networks
It is well known that the price of ads on any social networking platform tends to increase with time. The click that used to cost 20 cents, now costs 50. That means you have to take advantage of all the visits that come to your page. With a chat, you end up making better use of the investment you make in advertising. It’s because many people who would not even sign up for your page end up doing this anyways. The reason is simple: they were able to talk to you in the chat.
Another interesting fact related to social networks is that most of the chat tools currently integrate the Facebook page and allow you to respond to messages that come from your fan page. Someone who contacts Facebook will get a response from you much quicker and can direct the user to their sales or capture pages. You can read more in the article on how to start advertising on Facebook.
A direct human contact can’t be replaced. But in can be mimicked
When we work in an offline business, it’s easier to understand why someone is not buying a product in our store. After all, we can talk to this person directly. In the online world, it works somewhat differently. Direct human contact is impossible, so many entrepreneurs don’t know why a user is not signing up for a particular page or buying a product. With the chat, you receive feedback directly from your potential customers and they will hand you all the objections so that you can improve your product presentation.
Are you willing to try using a chat on your landing page?
This is a guest post from Luciano Larossa, SEO Specialist for JivoChat, your online chat solution. It allows serving your customers on the computer or on the cell phone. You can also chat with visitors and Facebook followers through our integration with Messenger and other applications such as Viber and Telegram.